Frequently Asked Questions

Frequently Asked Questions


Yes! We store credit card data in a PCI vault that exceeds industry secuirity requirements.
Credit Cards Online Payments
Delete your current card on file first. Then, run a payment and check the box that says "save card on file". This will update your card information
Credit Cards Online Payments
Banks are regularly going through mergers. We check and validate the routing numbers and periodically update against known databases. As long as the routing number is correct all will be ok.
Online Payments Bank Information
Your previous payments will be listed on the main dashboard when you login to TransacCare.
Please contact the healthcare facility of the patient the payment was made for.
Online Payments Help Questions
Checking Account, Visa, MasterCard Credit or Debit Card, American Express, and Discover.
TransactCare is a single solution for billing and payments specifically tailored for the health care industry.


Go to the Login page and click on the Recover Password link. Follow the instructions on the page to reset your password.


When you are logged into TransactCare you can click on the "question mark" at the top right of page to see the available options for assistance.
Help Questions
Credit cards get declined for various reasons, everything from fraud to suspicious activity. Please contact your financial institution for specific details on why the transaction was declined.
Help Questions Declines