PointClickCare Billing
Integration for Assisted
Living Facilities
Assisted living billing means care tiers that change with every assessment and families who pay from a distance. TransactCare automates all of it, connected to PointClickCare through a real-time sync.
Assisted Living Billing Affects Everyone in the Room
The resident, their family, and your billing administrator each experience the same statement differently. TransactCare gives each of them what they need.
"I've always paid my own bills. I'd rather handle my statement myself online than have my daughter call the front desk about it."
Residents who want to manage their own billing get full portal access, online payment, and AutoPay, while staying independent.
"Mom moved in last month and I manage her finances from four hours away. Every billing question means calling during business hours."
Account guarantors get their own secure login to view statements, pay online, and set up AutoPay from anywhere, any time.
"We spend half our week printing statements, calling families about late payments, and entering checks into PointClickCare by hand."
Statements go out automatically, receipts post to PointClickCare the following day, and reminders send themselves.
Care Tiers Can Make Billing Change Monthly
A resident's care level sets their billing tier, and that tier changes when an assessment reveals new needs. TransactCare updates the statement automatically from PointClickCare, so no one recalculates a bill or risks charging the wrong tier.
Assessment updates → team recalculates → statement printed → mailed to family → family pays by check → team keys payment into PointClickCare. Every month.
Assessment updates in PointClickCare → statement auto-generated at the new rate → emailed to family → family pays online → receipt posts back the following day. Done.
Minimal ADL Support
Mostly independent residents needing occasional help with bathing, dressing, or medication reminders.
Moderate ADL Assistance
Residents needing consistent daily help across multiple ADLs plus full medication management.
High Care Needs
Residents with significant care requirements needing frequent staff attention plus ancillary services.
Complete Billing Automation for Assisted Living Facilities
Assisted living billing means care tiers that change and families who pay from a distance. Here is how each part of TransactCare is built for that reality, integrated with PointClickCare through a real-time sync.
Care-Tier Statements That Update Themselves
When a care assessment changes a resident's tier in PointClickCare, the next statement reflects the new rate automatically, along with any ancillary charges. No one recalculates a bill or risks charging the wrong tier.
- Care-tier rate pulled automatically from PointClickCare
- Ancillary charges like salon and transport included
- No manual recalculation after an assessment change
AutoPay for the Family Member Managing From Afar
Many assisted living bills are paid by an adult child in another state. AutoPay lets them enroll once and stop worrying about due dates, and it automatically charges the updated amount when a care tier changes.
- Family guarantor enrolls once, from anywhere
- Charges the correct amount through tier changes
- Statement still sent each cycle for transparency
Reminders That Protect the Family Relationship
Chasing a family for payment strains a relationship your care team worked hard to build. Automatic, courteous reminders go out on your behalf, so your staff never has to make that call.
- Sent automatically to unpaid family accounts
- Professional, respectful tone every time
- Keeps your front desk out of collections
24/7 Support for Out-of-State Family Payors
Family members rarely have billing questions during business hours. Our US-based specialists are available around the clock and handle inquiries regarding the platform directly.
- Available 24 hours a day, every day
- Handles platform inquiries on your behalf
- US-based senior living billing specialists
Clean, Fast Posting Across Every Care Tier
Payments across all care tiers process immediately and post back to PointClickCare the following day as a balanced import, with card and debit funding the next banking day and ACH and eCheck in two to three business days, so your ledger stays current without manual reconciliation.
- Immediate processing, next-day posting
- Balanced import regardless of care tier
- No month-end reconciliation scramble
One View of Collections Across Every Tier
A real-time dashboard shows collections, portal adoption, and outstanding balances across every care level and family account, so you manage AR proactively instead of reactively.
- Live AR view synced with PointClickCare
- Tracks every care tier and family account
- Portal adoption and on-time rate over time
We went from 10 minutes per resident per month on billing to just 15 seconds, and our on-time payment rate went to 100%. We just don't chase payments anymore.
time reduction
rate achieved
completion
For the Moments Families Need an Answer Now
Families managing a loved one's care are under real pressure, and their billing questions rarely come at 2 PM on a Tuesday. TransactCare's US-based specialists are available around the clock and can handle platform inquiries on your behalf.
- US-based billing specialists available 24 hours a day, 7 days a week
- Family inquiries handled on your behalf, no burden on your staff
- US-based team across all four continental US time zones
- Senior living billing specialists, not general call center agents
Assisted Living Billing Questions
Your itemized statement shows the exact amount and the scheduled date of each AutoPay charge, and is sent in advance of that charge. AutoPay amounts can change when a care tier or a variable charge changes, so the statement is where the current amount is confirmed. Residents and payors can cancel AutoPay at any time in the payor portal. You receive a copy of your AutoPay authorization terms when you enroll. You can stop a scheduled AutoPay payment any time up to three business days before it is scheduled, by cancelling in the portal or by contacting support@transactcare.com.
Automate Assisted Living Billing
Across Every Care Tier.
Care-tier billing, a family payor portal, and automated reminders, connected to PointClickCare. Onboarding in about one week.
No credit card. No IT project. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.