PointClickCare Billing
Integration for Independent
Living Communities
Independent living billing means variable monthly add-ons: dining, housekeeping, transportation, different every cycle. TransactCare assembles the entire statement automatically from PointClickCare, so your team stops compiling charges by hand.
Independent Living Billing for Every Community Format
Whatever your community looks like, TransactCare handles the variable billing that comes with it.
Apartment-Style Communities
Larger communities with base rent plus a shifting mix of dining credits, housekeeping, and transportation every month.
Cottage & Patio Homes
Smaller-scale independent living with a residential feel, where residents expect billing to be just as straightforward as downsizing.
Independent Units in Larger Campuses
The independent living portion of a larger community, where billing must stay clean and clearly separated from other care levels.
Independent Living Billing Is More Complex Than It Looks
Base rent is straightforward. Everything else changes every month. Here's where the time goes, and how TransactCare removes it.
Variable add-ons change every cycle
Dining, transportation, and housekeeping differ every month for every resident. Compiling this by hand takes hours.
Statements pull variable charges directly from PointClickCare automatically. No manual compilation, no spreadsheets.
Residents expect digital access
Independent residents are often the most tech-comfortable seniors anywhere. A paper statement feels out of step.
Residents are emailed the moment a statement is ready and pay online by card or bank account from any device.
Payments take days to post back
Mailed checks arrive late, get misapplied, and must be keyed in by hand. Your AR team spends real time reconciling.
Payments process immediately and a balanced import posts to PointClickCare the following day, with card and debit funding the next banking day and ACH and eCheck in two to three business days.
Complete Billing Automation for Independent Living Communities
Independent living billing lives and dies on variable monthly charges. Here is how each part of TransactCare handles that reality, integrated with PointClickCare through a real-time sync.
Variable Charges Compiled Automatically, Every Cycle
Dining, housekeeping, transportation, and other add-ons change every month for every resident. TransactCare pulls them straight from PointClickCare and assembles a clean itemized statement, so your team never compiles a bill by hand.
- Every variable add-on pulled automatically from PointClickCare
- No manual statement building or spreadsheets
- Itemized detail residents can actually understand
AutoPay That Handles a Different Total Every Month
Because independent living totals shift with usage, AutoPay is built to charge whatever the current statement says. Residents enroll once and the right amount is collected each cycle, even when it changes.
- One-time enrollment for the resident
- Automatically charges the updated monthly total
- Statement still delivered before each charge
Faster Cash Flow Than Waiting on Mailed Checks
Independent residents pay online and the payment is reflected in TransactCare immediately, with a balanced cash import posting to PointClickCare the following day. Card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. No more waiting for checks to arrive, clear, and be keyed in.
- Immediate processing on all payments
- Balanced next-day import to PointClickCare
- Far less manual reconciliation at month end
Around-the-Clock Help for Tech-Comfortable Residents
Independent living residents are among the most digitally capable seniors anywhere, but when a question comes up, US-based specialists are available 24/7 to answer it directly and keep the experience smooth.
- Available 24 hours a day, every day
- We can handle platform inquiries on your behalf
- US-based senior living billing specialists
Professional Reminders Instead of Phone Calls
A modern community shouldn't be chasing residents by phone. Automatic, courteous email reminders link straight to online payment and keep the experience as low-friction as the residents expect.
- Sent automatically to unpaid accounts
- Courteous, professional tone
- One-click path to online payment
Track On-Time Payments Across the Community
A live dashboard shows portal adoption and on-time payment trends across your whole community, so you always know where AR stands without exporting anything.
- Real-time AR view synced with PointClickCare
- Portal adoption and on-time rate at a glance
- Clean numbers to report to ownership
Independent Living Billing Results From a Real PointClickCare Facility
processing time
rate achieved
(from 10 minutes)
completion
We went from 10 minutes per resident per month on billing to just 15 seconds, and our on-time payment rate went to 100%. We just don't chase payments anymore.
Independent Living Billing Questions
Your itemized statement shows the exact amount and the scheduled date of each AutoPay charge, and is sent in advance of that charge. AutoPay amounts can change when a care tier or a variable charge changes, so the statement is where the current amount is confirmed. Residents and payors can cancel AutoPay at any time in the payor portal. You receive a copy of your AutoPay authorization terms when you enroll. You can stop a scheduled AutoPay payment any time up to three business days before it is scheduled, by cancelling in the portal or by contacting support@transactcare.com.
Automate Independent Living Billing End to End.
Variable service charges, online payments, and next-day funding, connected to PointClickCare. Onboarding in about one week.
No credit card. No IT project. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.