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View Bill
Online Billing Portal

View and Pay
Your Monthly
Care Bill

Your care facility uses TransactCare® to send and collect monthly care statements. This is where you can view and pay your bill securely from any device.


PCI Level 1 Secure
HIPAA Compliant
24/7 Support

Have You Used TransactCare Before?

I've Been Here Before

Log in with your email and password. Your latest statement will be waiting for you.

Log In Now
This Is My First Time

You'll need to create a free account before you can log in. It only takes about 2 minutes and you'll only need to do it once.

Create My Account
Step by Step

How Does TransactCare Work?

Getting started is simple. Follow these four easy steps and you will be managing your care expenses online in no time.

1

Create Your Account

Visit our registration page, search for your facility, and enter your information to locate your account This only needs to be done once.

2

Get an Email Each Month

Once your statement is ready, you will receive an email notification. No more waiting to see if a paper bill arrived in the mail.

3

Log In and View Your Statement

Click the link in your email or go to our login page to view your full itemized statement anytime.

4

Pay Your Way

Pay with a credit card or eCheck. You can pay once each month, or set up autopay so it happens automatically. Your choice.

Flexible Payments

Pay the Way That Works for You

We offer easy and secure ways to pay. All methods are safe, fast, and
confirmed instantly. Funds are settled the next banking day.

Credit or Debit Card

Pay with any major credit or debit card. Visa, Mastercard, Discover, and American Express are all accepted.

eCheck (Bank Account)

Connect your checking or savings account directly. eCheck payments are secure and free of credit card fees.

AutoPay

Set it once and never think about it again. Autopay charges your preferred payment method automatically each month when your bill is ready.

AutoPay Means Never Missing A Bill Payment

Life gets busy. With AutoPay, your care payment is handled automatically every month. No reminders needed, no chance of missing a due date.

  • Select the date that your payment method is charged each month.
  • Works with any saved credit card, debit card, or eCheck on your account.
  • You still receive your monthly email notification so you always know what was charged.
  • Cancel or change your autopay settings any time from your account.
  • A receipt is emailed to you after every automatic payment.
Set Up Autopay in My Account
Example Statement Autopay ON
$3,840
Due: April 1, 2026
Room and Board$3,200.00
Personal Care$420.00
Additional Services$220.00
Autopay ScheduledConfirmed
Payment will process automatically on April 1
Is it safe?

Your Information
Is Always Protected.

We take the safety of your payment information very seriously.

TransactCare uses the same security technology that major banks and hospitals use to protect your data. Your personal or payment information will never be shared with anyone outside of your care facility.

PCI Level 1 Certified
We use the same encrypted systems that major banks rely on to process payments safely.
Encrypted Payment Vault
Once saved, your card details are locked away in an encrypted vault. No one can read them, including us.
HIPAA Compliant
We follow strict healthcare privacy rules. Your personal and medical information is never shared or sold.
US-Based Data and Support
If you ever have a concern about your account or a payment, our team is here around the clock to help.
We Are Here to Help

Questions? We Have Answers.

Our friendly US-based support team is available around the clock. Whether you have a billing question, need help logging in, or want to understand a charge on your statement, we are just a click away.

Contact Support

Have a question about your bill or need help with your account? Submit a support request and a member of our team will get back to you quickly.

Contact Our Support Team

Visit Our FAQ Page

Browse our frequently asked questions for instant answers about payments, accounts, statements, and more.

Browse FAQs
Not sure who to call about a specific charge? For questions about what's on your bill, contact your care facility directly. For help logging in, paying, or using your account, we're the right people to ask.

Common Questions

I received a bill in the mail that mentions TransactCare. What do I do?
Your care facility uses TransactCare to manage billing. If this is your first time, visit our registration page to create your online account. Once registered, you will receive monthly email statements and can pay online. If you need help, contact our support team.
I forgot my password. How do I get back in?
On the login page, click the "Forgot Password" link and enter your email address. You will receive an email with instructions to reset your password. If you do not receive the email, check your spam folder or contact support.
Is it safe to put my credit card information online?
Yes, absolutely. TransactCare is certified at PCI Level 1, which is the highest level of payment security in the industry. Your card number is stored in an encrypted vault and is never visible to anyone, including TransactCare staff. We take the security of your information as seriously as you do.
I don't understand a charge on my statement. Who do I call?
For questions about specific charges, please first contact your care facility directly as they generate the statements. If you need help accessing or reading your statement online, our support team is happy to walk you through it.
Can a family member manage payments on my behalf?
Yes. A family member or trusted representative can create and manage the account on your behalf. They will receive the monthly email notifications and can make payments, set up autopay, and download statements. Contact your facility to ensure the correct contact information is on file.
How do I cancel autopay or change my payment method?
Simply log in to your account at any time, go to your payment settings, and make any changes you need. You can turn autopay off, switch payment methods, or update your card information. Changes take effect before your next billing cycle. Need help? We are here to help.
In the Community

PointClickCare® Summit Spotlights

TransactCare is proud to be one of the first trusted integrations with PointClickCare. See us in action at their annual Summit.

Summit 2024

Foundations in Motion

Summit 2025

Family Experience Comes First

Access Your Statement

Your Statement Is
Waiting for You.

Log in to view your bill, make a payment, or set up AutoPay.
If you need any help at all, our team is available 24 hours a day, 7 days a week.

Log In to My Account Create an Account

Need help? Contact our support team or browse our FAQs.

Are you a facility administrator? TransactCare automates private pay billing inside PointClickCare®. Typical onboarding is completed in one week.

Request a facility demo →