PointClickCare Billing
Integration for Memory
Care Facilities
In memory care, billing falls almost entirely on family members and legal guardians. TransactCare gives them clear, itemized statements and a secure portal, connected to PointClickCare through a real-time sync.
Memory Care Billing Is Entirely a Family Conversation
The resident rarely manages their own finances. That makes clarity, transparency, and family-friendly access the whole job.
Family & Guardians Manage Everything
Payment falls on adult children, spouses, or legal guardians, often managing care from a distance and under emotional strain.
Specialized Charges Add Complexity
Memory care statements include specialized programming and frequent care adjustments, making a clear itemized statement essential.
Trust & Transparency Are Everything
Families need to see exactly what they're paying for. Any billing ambiguity erodes the trust your care team works hard to build.
Late Payments Are Sensitive
Chasing a grieving or overwhelmed family for payment is a conversation no administrator wants. Automation removes it entirely.
How Memory Care Billing Works With TransactCare
Statements flow from PointClickCare to the family's inbox to payment, automatically. Your team does not chase anyone.
Statement Generated
An itemized statement is generated from PointClickCare records, including all specialized programming charges.
Family Notified
The account guarantor is automatically emailed and prompted to log in to their secure portal to review and pay.
Family Pays Online
Family members pay by card or eCheck, or enroll in AutoPay so they never have to think about it again.
Posts to PointClickCare
A balanced cash import posts back into PointClickCare the following day, with far less manual reconciliation.
Complete Billing Automation for Memory Care Facilities
In memory care, billing falls almost entirely on family members and guardians during a difficult season. Here is how each part of TransactCare is built for that, integrated with PointClickCare through a real-time sync.
24/7 Support for Families Under Real Strain
Memory care families are navigating one of the hardest chapters of their lives. When a billing question comes up, US-based specialists are available around the clock and handle it directly, with patience and care.
- Available 24 hours a day, every day
- We can handle family and guardian platform questions on your behalf
- US-based senior living billing specialists
Clear, Itemized Statements Families Can Trust
Specialized programming and frequent care adjustments make memory care statements complex. TransactCare itemizes everything automatically from PointClickCare, so families see exactly what they're paying for, with no ambiguity.
- Specialized program charges pulled from PointClickCare
- Clean, itemized detail for family payors
- No manual statement building
AutoPay That Lifts a Burden Off the Family
For a family managing a loved one's care, one recurring stressor removed is meaningful. AutoPay lets a guarantor enroll once so payment happens on schedule, while a statement still arrives each cycle.
- Guardian or family member enrolls once
- Payment processes automatically each month
- Statement still sent for full transparency
Gentle Reminders, Never an Uncomfortable Call
Chasing a grieving or overwhelmed family for payment is a conversation no one wants. Automatic, respectful reminders go out on your behalf and link straight to online payment.
- Sent automatically to unpaid accounts
- Gentle, respectful tone
- Removes collections from your staff's plate
Payments That Post Without Manual Work
Family payments process immediately and post to PointClickCare the following day as a balanced import, with card and debit funding the next banking day and ACH and eCheck in two to three business days, so your team isn't keying checks or reconciling during an already heavy workload.
- Immediate processing, next-day posting
- Balanced cash import to PointClickCare
- Far less manual reconciliation
Quiet Visibility Into Family Account Status
A real-time dashboard shows family payor activity and outstanding balances, so you can stay on top of accounts discreetly, without spreadsheets or uncomfortable follow-up.
- Live AR view synced with PointClickCare
- Tracks family payor activity and balances
- No spreadsheets to maintain
What One Alpharetta Facility Saw
Because TransactCare is connected to the EHR, payments flow right over within a day. I get to hit post and move on.
Support for Families When They Need It Most
Memory care families are navigating one of the hardest chapters of their lives. When a billing question comes up, TransactCare's US-based specialists are available 24/7 and handle it on your behalf, with patience and care.
- US-based billing specialists available 24 hours a day, every day
- Family and guardian inquiries handled on your behalf
- US-based team across all four continental US time zones
- Senior living billing specialists, not general call center agents
Memory Care Billing Questions
Your itemized statement shows the exact amount and the scheduled date of each AutoPay charge, and is sent in advance of that charge. AutoPay amounts can change when a care tier or a variable charge changes, so the statement is where the current amount is confirmed. Residents and payors can cancel AutoPay at any time in the payor portal. You receive a copy of your AutoPay authorization terms when you enroll. You can stop a scheduled AutoPay payment any time up to three business days before it is scheduled, by cancelling in the portal or by contacting support@transactcare.com.
Give Memory Care Families Billing They Can Trust.
Clear itemized statements, a secure family portal, and 24/7 support, connected to PointClickCare. Onboarding in about one week.
No credit card. No IT project. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.