The Billing Platform Built For PointClickCare®
An active adult resident pays their own bill from a phone. A memory care family pays from three states away. A skilled nursing office is juggling four payor types at once. TransactCare automates all of it from one integration with PointClickCare.
The AR Problems Every Senior Living Administrator Knows Too Well
We're not judging. We've heard the same story hundreds of times.
The good news? Every one of these has a solution.
The Paper Statement Pile
Your billing team spends 10+ minutes per resident per month printing, stuffing, and mailing statements. Multiply that by 150 residents and suddenly billing is a painstaking task.
The Late Payment Chase
Your administrator is personally calling families to ask if they "saw the bill." A conversation no one enjoys, about a topic everyone would rather automate.
The Reporting Nightmare
You're exporting to spreadsheets, color-coding rows, and manually reconciling payments against PointClickCare. There has to be a better way.
(Hint: There is.)
The Onboarding Dread
Every time you evaluate a new billing vendor, you brace for a several month-long IT project. With TransactCare, onboarding is typically completed in less than one week. No IT department needed.
From Invoice to Payment in Four Steps
TransactCare handles the heavy lifting so your team doesn't have to. Typical onboarding is completed within 1 week, and the time savings start immediately.
Generate Statements
Statements are generated directly from your PointClickCare records as part of your existing workflow. Nothing changes on your end.
Payors Are Notified
Statements are automatically sent to account guarantors prompting them to log in to their secure online portal to review and pay.
Balanced Cash Import
Payors pay via credit card, debit, ACH, or eCheck inside the secure portal. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET.
Next-Day Funding
A balanced cash import is automatically delivered back into PointClickCare. Card and debit fund the next banking day; ACH and eCheck take two to three business days.
Most Billing Tools Sit Beside PointClickCare.
TransactCare Connects Right Into It.
TransactCare is a third-party application available in the PointClickCare Marketplace, connected to PointClickCare through a real-time sync. Whatever type of community you run, that is the whole difference: statements, payments, and resident data stay continuously in step with your system of record, with no exports, no manual entry, and no data bridges to maintain.
Everything Your Facility Needs to
Automate Private Pay Billing
Every TransactCare integration includes the full suite of billing automation tools,
syncing with PointClickCare in real time. Explore each capability in detail.
Automated Invoicing
Statements generated automatically from PointClickCare records: Variable and tiered charges included.
Recurring Payments & AutoPay
Residents and families enroll once. Monthly payments process automatically, significantly reducing late payments.
24/7 Online Billing Support
US-based billing specialists available around the clock for your team, residents, and their families.
Automated Statement Reminders
Professional email reminders sent automatically to unpaid accounts on your facility's behalf.
Next-Day Funding
Payments process immediately and post back into PointClickCare via balanced cash import the following day, with card and debit funding the next banking day and ACH and eCheck in two to three business days.
Reporting & Analytics
Real-time AR dashboards tracking portal adoption, on-time payments, and outstanding balances.
From a Real PointClickCare Facility Based in Alpharetta, GA
processing time
achieved
(down from 10 minutes)
completion time
One of the First Payment Platforms Built For PointClickCare
We're not bolted on. We're built for it. TransactCare's deep integration with PointClickCare means your invoices, payment records, and resident data stay continuously in step, with the day's batch posting back the following day.
- Admin authentication through PointClickCare
- Invoices generated and pushed automatically from PointClickCare records
- The day's batch delivered to PointClickCare for your team to review and post
Support That Doesn't Sleep, So You Can.
When a family member has a billing question at 9 PM on a Sunday, they're not going to wait until Monday. Neither should your support team have to handle it solo.
TransactCare's 24/7 support team is staffed by US-based billing specialists who know senior living. We have a US-based team across all four continental US time zones so your families always reach someone who knows the system inside and out.
- Support available 24 hours a day, 7 days a week
- US-based team across all four continental US time zones
- Senior living billing specialists, not general call center agents
- Payor support handled on your behalf, reducing staff burden
From 10 Minutes to 15 Seconds.
From "Almost On-Time" to 100%.
One senior living organization's billing transformation. It didn't require hiring more staff, buying new hardware, or renegotiating vendor contracts.
"We went from spending 10 minutes per resident per month on billing to just 15 seconds. And our on-time payment rate went to 100%. We just don't chase payments anymore."
Data is Protected.
TransactCare is validated as a PCI DSS Level 1 Service Provider and runs HIPAA-aligned controls. When it comes to sensitive health and payment data, "pretty secure" isn't good enough.
Things People Ask Before They Finally Just Make The Switch
Your Billing Team Has Earned
a Break. Let's Give Them One.
Onboarding completed in about one week. Far less time chasing payments after that. See why senior living facilities across the country are switching to TransactCare.
No credit card required. No IT project. Just a 30-minute conversation.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.