24/7 Online Billing Support for PointClickCare
Senior Living Facilities
Billing questions don't keep business hours. TransactCare's US-based specialists are available around the clock for your team, your residents, and their families, and help handle inquiries on your facility's behalf.
Most Billing Tools Sit Beside PointClickCare.
TransactCare Connects Right Into It.
TransactCare is a third-party application available in PointClickCare Marketplace, connected to PointClickCare through a real-time sync. For 24/7 online billing support, that's the whole difference: statements, payments, and resident data stay continuously in step with your system of record, with no exports, no manual entry, and no data bridges to maintain.
Around the Clock, Every Day of the Year
Residents and families review finances on evenings and weekends, not at 2 PM on a Tuesday. TransactCare's US-based specialists are reachable 24 hours a day, 7 days a week, so a billing question never has to wait.
or family
We Handle Platform Inquiries For You
When a resident or family member has a billing question, they contact TransactCare directly, not your front desk. Our specialists resolve it, taking billing support off your team's plate entirely in most cases.
Specialists, Not a General Call Center
Our support team understands senior living billing specifically, including care tiers, family payors, guardian accounts, and the PointClickCare integration. You get informed answers, not a script.
What 24/7 Support Means for Your Facility
Support isn't just a help line, it's a burden lifted off your administrative team.
Zero Staff Burden
Your team stops fielding billing calls. Residents and families get help directly from specialists.
Better Family Experience
Families under stress get patient, knowledgeable help whenever they need it.
US-Based Coverage
US-based team across all four continental US time zones, not overseas outsourcing.
24/7 Billing Support for Your Facility Type
See how this works for your specific senior living community, and explore the billing integration built for it.
Confident 55+ residents get fast, knowledgeable answers whenever they review finances, including nights and weekends.
Independent living residents managing their own billing always have a specialist to reach, day or night.
Out-of-state family members managing an assisted living account get help on their schedule.
Memory care families navigating a difficult time get patient, around-the-clock support on your behalf.
Responsible parties for private pay accounts get questions answered without calling your staff.
Residents and families get consistent support across every care level as they move through the community.
24/7 Billing Support Questions
Give Your Residents Support That Never Closes.
US-based specialists available 24/7, handling resident and family questions on your behalf. Onboarding in about one week.
No credit card. No IT project. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.