PointClickCare Billing
Integration for CCRCs & Life Plan Communities
A CCRC is four care environments under one roof, each with its own billing structure. TransactCare automates billing across every level and follows each resident through every transition, connected to PointClickCare through a real-time sync.
The Most Complex Billing Environment in Senior Living
A CCRC isn't one community. It's four care environments, each with its own billing structure, service charges, and resident financial expectations.
When a resident moves between levels, billing has to change accurately and immediately. TransactCare handles that automatically through its real-time PointClickCare sync.
Four Billing Structures in One Community
Each care level has different rates, service categories, and billing frequencies. Managing them without a unified system means constant manual reconciliation.
Transitions Break Billing Continuity
When a resident moves between levels, billing must switch immediately and accurately. Manual processes almost always introduce a gap.
Families Expect Full Transparency
CCRC residents and families made a significant financial commitment and expect itemized statements and online access across every level.
One Billing Integration Across Every Care Level
Each level has unique billing characteristics. All changes in PointClickCare are automatically reflected in TransactCare when statement generation is triggered.
Variable Services
Base rent plus optional dining, housekeeping, and transportation that change every cycle.
Care Tiers
Monthly fees tied to care level assessments that adjust as resident needs change.
Family Billing
Specialized programming charges billed to family members and legal guardians.
Private Pay
The private pay portion kept clean and separate from Medicare and Medicaid.
Billing That Follows the Resident Automatically
When a resident moves between care levels, billing changes immediately and accurately. Here's what that looks like inside TransactCare.
Complete Billing Automation for CCRCs & Life Plan Communities
A CCRC needs one billing integration that works across every care level and follows each resident through every transition. Here is how each part of TransactCare does that, integrated with PointClickCare through a real-time sync.
One Invoicing Engine Across All Four Care Levels
Independent living variable charges, assisted living care tiers, memory care family billing, and skilled nursing private pay are all invoiced automatically from PointClickCare, at the correct rate for each resident's current level.
- Every care level invoiced from one integration
- Correct rate applied automatically per resident
- No separate billing systems to reconcile
AutoPay That Follows the Resident Through Transitions
When a resident moves between care levels, AutoPay carries forward and charges the new amount automatically. Families never re-enroll at each transition, and the same portal login persists across the whole journey.
- AutoPay carries forward through every transition
- Automatically charges the updated care-level rate
- No re-enrollment when a resident moves levels
Level-Accurate Posting, No Matter Where a Resident Is
Payments across every care level process immediately and post back to PointClickCare the following day as a balanced import, attributed to the correct level with far less manual reconciliation, with card and debit funding the next banking day and ACH and eCheck in two to three business days.
- Immediate processing across all care levels
- Balanced, level-accurate import to PointClickCare
- Far less manual reconciliation as residents transition
24/7 Support Across the Entire Continuum
Whether a resident is in independent living or skilled nursing, residents and families get consistent US-based support around the clock, handled on your behalf at every stage of the journey.
- Available 24 hours a day, every day
- Consistent support across every care level
- US-based senior living billing specialists
Reminders That Keep Pace With Every Move
Automatic, professional reminders work consistently across all care levels, so no account slips through the cracks as a resident transitions from one level of care to the next.
- Sent automatically across every care level
- Professional tone, links to online payment
- No account lost during a transition
Campus-Wide Visibility From a Single Dashboard
One real-time dashboard shows collections, portal adoption, and outstanding balances across every care level of your community, so you see the whole campus at once instead of level by level.
- Live AR view across all care levels
- Synced with PointClickCare in real time
- Portal adoption and on-time rate campus-wide
What One Alpharetta Facility Saw
Because TransactCare is connected to the EHR, payments flow right over within a day. I get to hit post and move on.
CCRC & Life Plan Community Billing Questions
Your itemized statement shows the exact amount and the scheduled date of each AutoPay charge, and is sent in advance of that charge. AutoPay amounts can change when a care tier or a variable charge changes, so the statement is where the current amount is confirmed. Residents and payors can cancel AutoPay at any time in the payor portal. You receive a copy of your AutoPay authorization terms when you enroll. You can stop a scheduled AutoPay payment any time up to three business days before it is scheduled, by cancelling in the portal or by contacting support@transactcare.com.
One System for Every Care Level.
One Week to Get Started.
TransactCare automates private pay billing across your entire CCRC and follows every resident transition, connected to PointClickCare.
No credit card. No IT project. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.