PointClickCare Billing
Integration for 55+ Active Adult Communities
Active adult residents are independent, digitally fluent, and manage their own finances. Give them a billing experience that matches, connected to PointClickCare through a real-time sync.
A New Kind of Senior.
A New Standard for Billing.
Active adult residents didn't move in for care. They moved in for the lifestyle, and they expect to manage billing the way they manage everything else: Online, on their own schedule, without picking up the phone.
This is the demographic that books travel from an app and pays every other bill online. TransactCare gives them the digital experience they already expect, everywhere else in their lives.
The Standard They Apply to Every Vendor They Use
Active adult residents hold your billing to the same bar as their bank and their utility. TransactCare meets it.
Online Access Anytime
Statements are created in a secure portal the moment they're generated in PointClickCare. View, download, and pay from any device, 24 hours a day.
Pay by Card or Bank Account
Credit card, debit, ACH, and eCheck are all processed securely and reflected in TransactCare immediately. Card and debit fund the next banking day. ACH and eCheck typically fund in two to three business days. The day's batch is delivered to PointClickCare the following day, where your team reviews and posts it.
Set AutoPay and Move On
One-time AutoPay setup means your residents never have to think about billing and on-time payments again, while still receiving every statement automatically.
Complete Billing Automation for
Active Adult Communities
Active adult residents manage their own billing and expect a modern, self-service experience. Each part of TransactCare delivers exactly that, integrated with PointClickCare through a real-time sync.
AutoPay Built for Residents Who Are Always on the Move
Active adult residents travel, stay busy, and may not want to think about a monthly bill. AutoPay is consistently their most-used feature: they enroll once through the portal and every payment processes automatically at the monthly amount they choose.
- One-time enrollment, then fully hands-off
- Option to enable flexible payments based on changes to variable services
- A statement is still sent each month for full transparency
Digital Statements That Include Every Amenity Charge
Base rent plus optional dining, fitness, and transportation charges are compiled automatically from PointClickCare into one clean digital statement, delivered to the resident the moment it's ready.
- Variable amenity charges pulled automatically from PointClickCare
- No paper, no printing, no mailing delay
- Itemized so residents see exactly what they're paying for
Self-Sufficient Residents, Backed by 24/7 Support
Confident, independent residents still occasionally have a billing question, and they tend to review finances on evenings and weekends. US-based specialists are available around the clock to answer directly.
- Available 24 hours a day, every day of the year
- Handles resident questions so your team doesn't
- US-based senior living billing specialists
Pay Online Today, Posted to PointClickCare Tomorrow
Residents pay by card or bank account and the payment is reflected in TransactCare immediately, with the day's batch delivered to PointClickCare the following day for your team to review and post. Card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. No mailed checks slowing anything down.
- Credit card, debit, and ACH/eCheck supported
- Immediate processing, next-day posting
- Option to enable manual reconciliation for your team
A Friendly Nudge for the Resident Who Just Forgot
Busy residents sometimes just miss a statement. Automatic, professional reminders link straight to online payment, so a missed bill never turns into an awkward call from your office.
- Sent automatically to any unpaid account
- Professional, low-pressure tone
- Links directly to online payment
See How Quickly Your Residents Adopt the Portal
A real-time dashboard shows portal activation, AutoPay enrollment, and on-time payment trends, so you can see exactly how your digitally-fluent residents are onboarding through the system.
- Track portal adoption and AutoPay enrollment
- Live on-time payment rate, synced with PointClickCare
- No spreadsheets to build or maintain
labor time
Because TransactCare is connected to the EHR, payments flow right over within a day. I get to hit post and move on.
Accounts Receivable Manager
rate achieved
Active Adult Community Billing Questions
Your itemized statement shows the exact amount and the scheduled date of each AutoPay charge, and is sent in advance of that charge. AutoPay amounts can change when a care tier or a variable charge changes, so the statement is where the current amount is confirmed. Residents and payors can cancel AutoPay at any time in the payor portal. You receive a copy of your AutoPay authorization terms when you enroll. You can stop a scheduled AutoPay payment any time up to three business days before it is scheduled, by cancelling in the portal or by contacting support@transactcare.com.
Give Your Residents the
Billing Experience They Expect.
Online statements, AutoPay, and next-day funding, connected to PointClickCare. Onboarding in about one week.
No credit card or IT project needed. Just a 30-minute conversation about your community.
Payment timing: payments are processed and reflected in TransactCare immediately. Payments submitted before the 6:00 PM ET cutoff are batched and sent to PointClickCare at 9:00 PM ET, where the day's batch waits in your cash imports queue for your team to review, reconcile, and post. Funding timing depends on the payment method: card and debit fund the next banking day, and ACH and eCheck typically fund in two to three business days. Timing may vary for new merchants or for transactions subject to standard risk review. Weekend and bank-holiday submissions fund on the next banking day.
Results shown: figures reported in a PointClickCare customer success story for a single senior living facility in Alpharetta, GA. Individual results vary.